FOR IMMEDIATE RELEASE:
FastBoats Marine Group has proven their ongoing commitment to provide excellent customer service by achieving Marine Five Star Dealership Certification.
Marine Five Star Dealership Certification is an industry standards program developed in a cooperative effort by boat manufacturers, dealers, and engine builders, as part of an industry-wide effort to develop programs focused on delivering an excellent boating experience. The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are reevaluated every year to ensure they continue to meet the Certification requirements.
Certification also includes a commitment to adhere to a “Consumer Bill of Rights.” This document, posted at their two locations, lets FastBoats Marine Group customers know what to expect and outlines how they will be treated. It is FastBoats Marine Group’s commitment to its valued customers.
By maintaining Certification, FastBoats Marine Group has demonstrated that they are dedicated to providing our customers with a consistent and positive experience every time they visit our dealership. “Customers know when they see the Marine Industry Certified Dealership logo in our window and on our website that we care about their boating experience from purchase to service and beyond.”, says Randy Sweers, Managing Partner of the family owned and operated business.
In order to maintain Marine Five Star Dealership Certification, their employees have to continually demonstrate that they met the Certification criteria and best practice standards in the following areas:
- -Customer Satisfaction Measurement
- -Posting of the “Consumer Bill of Rights”
- -Employee Satisfaction and Development
- -Technical Training
- -Maintaining a facility that is competitive for the marketplace
- -Maintaining and improving consistent processes in all departments (Sales, Service, Parts, Financing, and Follow-up)
Boaters can expect to have the best experience at a Marine Five Star Certified Dealership.